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Help and Support

FREQUENTLY ASKED QUESTIONS

How can I contact Prokit?

The Prokit team can be reached on Tel: 020 8995 4664 or on enquiries@prokit.com

Get in Touch

What are the showroom opening times?

Our Chiswick showroom is open Monday – Friday, 09:00 – 18:00. We are closed Saturday, Sunday and Bank Holidays.

Where is Prokit based?

Prokit can be found at PROKIT, 9 Vision, Kendal Avenue, London, W3 0AF.

  • By Car Vision Industrial Park is on the south side of the A40 Western Avenue near Hanger Lane. From central London turn left into Alliance Road or Kendal Avenue about 1/4 mile past Gypsy Corner. From the west, filter left to turn right, about 1/4 mile past Hanger Lane, then turn down Alliance Road or Kendal Avenue. Vision is easy to see at the end of both these roads. (Vision is on the site of the former BBC OBs). Cars and small vans can also approach from the south passing North Acton Playing Fields. The bridge over the railway has a width restriction: 2.1 metres or 7 feet. Please be careful - it feels tight!

  • By London Underground Vision is well served by two lines. West Acton on the Central Line is 5 to 7 minutes walk from us. Turn right out the station, cross over the bridge and immediately turn right again onto a footpath running beside the line. It leads on to Kendal Avenue. Park Royal on the Piccadilly Line is 10 to 12 minutes walk from us. Turn right out of the station, walk down the hill a little and right again on to Kendal Avenue. Walk down to the end where the road swings left, and there we are.

  • By Bus Route 440 loops around North Acton Playing Field. Get off at the top of Westfields Road, walk over the bridge and turn left on to Kendal Avenue.

How do I return an item brought from Prokit?

If you wish to return anything brought from Prokit please contact us using the details on www.prokit.com to make the appropriate arrangements.

What happens if an item I’m interested in is not in stock?

We endeavour to make sure that most stock on our site is in supply, but in the event that products are not in stock we will notify you by email within 24 hours with an expected delivery date.

What are PROpoints and what do they do?

1 PROpoint = £1. Our brand new PROpoints reward system gives customers the chance to earn points on what they buy online. Simply register on the new Prokit site and start taking advantage of PROpoints as you shop.

What is your VAT and company Number?

Our VAT number is: GB 491 720 932 and company registration number is: 2315881

E & OE. Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Prokit correspond to the actual Goods, Prokit is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.

Competitive Prices

Competitive Prices

Prokit will always price competitively and offer a price match service.

Fast Delivery

Fast Delivery

Order by 3pm for next-day delivery on available stock.

London Showroom

London Showroom

The UK's largest production equipment showroom. We often hold seminars, workshops and open days.

Since 1989

Since 1989

Prokit have been offering expert advice since 1989. We are an accredited partner or appointed distributor for all the brands we represent.

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